1
Tell us, in writing
Email info@omnishine.co.uk within 72 hours of the visit. Include a brief description, the date of the clean, and photos if you have them.
2
We acknowledge and respond
We acknowledge within two working hours during opening times (Mon–Fri 5pm–9pm, Sat–Sun 8am–9pm). We propose a remedy within three working days. Most complaints are resolved with a free 72-hour re-clean — we'd always rather put it right than argue.
3
Escalate, if you need to
If we can't agree a resolution after 28 days, you are free to seek independent advice from Citizens Advice. Data-specific complaints (how we handled your personal data) can be raised with the Information Commissioner's Office.
We take every complaint seriously and review them to improve our service. Your feedback helps future clients.